What it is
Action-first AI customer support built for ecommerce and DTC brands. Kodif’s agents don’t just answer tickets, they take the actions behind them: refunds, returns, order changes, WISMO, at scale. Founded by a former Uber engineering leader; integrates with Gorgias, Kustomer, Gladly, Freshdesk, Salesforce, and Shopify.
Why it’s on our radar
AI support tools that only draft replies are a dime a dozen. Kodif is in the smaller group claiming to execute the resolution end to end, which is exactly the kind of claim The Spread exists to test. Enterprise pricing reportedly runs well into five figures a year, so the buyers who need this entry are mid-size and larger DTC brands. We want them on the record.
The stats
All-in cost: custom pricing (reported $50K+/yr range), to confirm on the record
Not for: small brands with light ticket volume
Category: AI Tools, Customer Support
Status: invited, awaiting reply
Talk to a human
Company: kodif.ai
Contact: Chyngyz Dzhumanazarov, Co-founder and CEO (LinkedIn)